Reviews

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  • Shan

    Before I even stepped through the door I felt comfortable with the staff and confident that I would be able to find a reliable vehicle for a good price. Amanda and Ryan were both determined to find the perfect truck for me despite my poor credit rating. They were professional, friendly, and made the whole process of buying a vehicle easy. I definitely [...]

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  • Matty

    My wife and I a very pleased with our vehicle but especially with the hard work and exceptional costumer service we received from Chris Allen!

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  • Melissa M.

    Derek Pugh at Icar helped me find the vehicle that I wanted within my budget. I was nervous car shopping because I was buying my first car and I don't know a lot about vehicles. Derek had listened to my preferences about the types of vehicles that I enjoy driving and found me a 2015 Dodge Journey that had just been traded in and was in the process of [...]

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  • Phat Tony

    Raced away with two vehicles from iCar, thanks to the collaborative efforts of Ross Gorrie, who wrangled and bartered and sweet-talked and buttered up and even wheedled and kept my six when the deal was done. Impressive and admirable and even a friend. Got more than I bargained for with Ross.

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  • Rogue-1

    The sales associates and other staff at iCar Thunder Bay are very knowledgeable, friendly and make finding the right vehicle fast, easy and very enjoyable. Excellent customer service, and more than happy to deal with any unexpected issues that may arise. Highly recommended!

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  • Couz

    Purchased my new truck from Derek Pugh at the icar in Thunder Bay Ontario. I've been through multiple who keeps purchases and I'm pleased to say that the customer service offered from Derek and team was fantastic! I walked in and was greeted with a warm smile and a kind welcoming voice. Derek took his time to test drive multiple vehicles and did not [...]

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  • jettagirls

    Dustin was very approachable. His calmness kept us calm. He was honest about the cars he showed us which helped us make a decision. He treated us as equals and with respect. So , he made a stressful situation very enjoyable.

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  • carguy

    My wife and I had an amazing experience at Icar! To be honest we had recently suffered through a bankruptcy and didn't think it was possible to finance a vehicle. We have 3 kids and needed a van as soon as possible so that we could travel out east to visit family for Christmas. We heard that Icar was a great place to buy a quality pre-owned vehicle [...]

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  • Kelly K

    Great service from the sales and financing staff. Worked hard to stay within my budget and get me a good rate and got me the vehicle I wanted

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  • Jasmine

    Amanda was very helpful ,friendly and knowledgeable , she helped me find the right vehicle. I'm very pleased with her great service . Thanks Amanda I appreciate it .

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  • Mccarthy Richard 123

    Very friendly people they give u the best price possible for trade in. They make sure your satisfied when u leave .they have lots of excellent vechicles there to meet your needs

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  • kpellish

    its been a long time coming and finally icar canada thunder bay got me the car i always wanted i couldnt be happier with how they helped me get me into the car i wanted ! if it wasnt for them i wouldnt be rating on how amazing they are so thankfull !

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  • Labradoodle57

    Seems like a good group of people eager to assist you in the process of financing a quality used vehicle. Professional, reliable and willing to go to go that extra mile.

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  • Matthew

    Harry Duczinsky offered several good suggestions when I first visited icar, based on my needs and desires. When I did not make a purchase, he kept in touch with me. Then, when the preferred vehicle appeared on icar's website, he, and the others in the office professionally and cheerfully walked me through the ins and outs of the purchase. Harry and [...]

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  • Anna

    Harry got us in right away. We live in the country and we had to say goodbye to our FWD Jouney that was a horrible winter (get stuff all the time mobile) car, and get a 4×4 truck. He made the application process quick and easy. Being the end of the day we didn't hear back from the bank till morning. We got approved they gave us a great trade in price [...]

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  • KarenFordFun

    We started off with another Sales person but Derek's interest in our Escape changed all that. He brought us in, talked to us and our options for trade-in, listened to what we wanted in a truck, and gave us an overall peace-of-mind that we needed. He was fun and professional to deal with and we look forward to future dealings with him.

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  • Comofesto

    Walked in looking for financing and a truck, and shortly after I walked out knowing the next 24 hours were going to be longer than any other. Got a beautiful, mint Dodge Laramie Longhorn Cummins. From the beginning to end of the sale process I had awesome service from Derek Pugh and Ryan Beese. They are very personable and friendly guys who were of [...]

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  • Andrewnoel62

    We where looking st upgrading our car to a suv, from start to finish ross was friendly, helpful and a great guy to work with, he answered all questions and found a suv that fitted our needs don't hesitate to go and shop with confidence!

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  • Jillybean

    My dealers name is Ross Gorrie !! Absolutely awesome guy ! He was very professional and found me an awesome deal on a new set of wheels ! Top notch service! Highly recommend these guys

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  • Happy girl 1969

    Thank you Ross for the excellent customer service and finding me the car that I was in search of. Thanks for answering all my questions and clarifying the facts I needed to know He is very polite and very easy to talk to. I felt zero pressure dealing with Ross. Quick with returning my texts and calls. Over all one awesome guy to help me through [...]

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  • The Martins

    So this guy, worked hit butt off for us and got us into one hell of a vehicle and sweet deal! I'd recommend this guy to anyone who walks into icar. There were some bumps in the road but he did his absolute best to smooth those down. Our family LOVES the new car :) thanks Ross!!!!!!

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  • Cruzeforaruze

    With the great customer experience i received, I was always happy to walk in to warm welcomes, made sure that i got the best vechile that i could get along with making sure i was happy with what i was getting. They worked hard and excellent with making sure i left in a vechile i could be excited about driving away in.

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  • NissanQuest247

    My experience at this dealership was very unique. My credit had taken some negative hits due to some unexpected life changes. As a result it was difficult to figure everything out. Plus I was being very indecisive with witch vehicle I was going to go with. When I finally seen something I really wanted it just had to be a vehicle that just came in on [...]

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  • GotMyCruze

    At ICAR you get greeted right away and are asked if you can be helped. Everyone you run into is very nice and makes you.feel very comfortable. They go over all options with you and make sure your getting what you want. You don't feel like a number to them, your a person and they treat you as such. I would definitely recommend ICAR to others. It's a [...]

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  • Jodimuller

    The staff is always genuinely friendly. Not just my sales rep, everyone. Great to my children as well. Very helpful. They go over and beyond to help out.

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